Please read it carefully. You will find important information on the processing of your personal data and your rights under current laws on the matter.
You hereby state that the data you provide now or in the future are correct and accurate and undertake to notify us of any modification to them. If you provide third-party personal data, you undertake to obtain prior consent from the affected parties and inform them of the content of this policy.
In general, the fields on our forms indicated as mandatory must be completed in order to process your requests.
1. Who is the data controller responsible for your data? The data controller of the personal data collected via this website is:
Data controller: FONTANELLAS PARQUE S.A. (HOTEL FONTANELLAS)
Postal address: Calle Velázquez nº8, 07002 Palma de Mallorca, Balearic Islands, Spain.
Telephone: 971 719 720
Email address: firstname.lastname@example.org
Data Protection Officer contact:
2. What personal information do we collect?
The data we process are those obtained:
From the forms you complete and the requests you formulate via the Website when you register, sign up to receive our newsletters, book a room or register as a job candidate, for example. We also process the data included on applications and requests we receive by email or through your calls.
From analytics obtained based on Website browsing by users, whether registered or not.
From My Booking forms
The data we obtain are provided either directly by you or by third parties that send requests on your behalf; the person who made the booking or a travel agency, for example.
The data categories we process typically consist of:
Identification and contact data, national identity document or passport number;
Personal data such as language, gender, date of birth and nationality;
Data relating to your booking and contact history;
Economic and transaction data;
Data generated by your use of social networks which you have decided to share with us (likes and comments, for example).
3. For what purpose will we process your data?
We process our clients’ and users’ data for the following purposes:
To manage the relationship with them;
To process their requests, queries and to provide the services contracted.
To evaluate the quality of our services.
To comply with our legal obligations as concerns accounting and taxation, for example.
We process our clients’ and users’ data for the following commercial purposes:
We send commercial communications to our clients and users. These communications refer to products or services marketed by the Hotel.
4. Who can we disclose your data to?
We will not disclose your data to any third party unless we have your prior consent and when necessary to process your requests or to provide the contracted services; communicate data regarding the operation to fraud detection platforms to detect and prevent fraudulent payments or to comply with our legal obligations, for example.
5. Legal basis for processing
The basis for processing your data is the management of the legal relationship established with you, the provision of the services requested or contracted and compliance with legal obligations, especially applicable accounting, fiscal, tourism or traveller safety and control regulations.
The following types of processing are based on the existence of a legitimate interest:
The management of Website security as well as the adoption of fraud detection and prevention measures is based on the existence of our legitimate interest to guarantee the security of our systems and transactions.
The compilation of statistics and quality control are based on our legitimate interest to evaluate our services.
Commercial follow-up on your requests, sending commercial communications and consolidating commercial databases are based on our legitimate interest in promoting the products or services marketed by the Hotel as well as your consent to receive said communications electronically.
The analysis of consolidated client data is based on the Hotel’s interest in processing this information for internal administrative purposes.
The following types of processing are based on your consent without the withdrawal of such consent conditioning the provision of the services contracted:
Mailings with offers and commercial communications
Creating browsing profiles based on information obtained from cookies or similar technologies.
6. How long do we save your data?
? In general, we save your data throughout the relationship maintained with us and, in any case, for the periods provided for by applicable laws relating to accounting and taxation, for example, and the time necessary to handle any liabilities deriving from the processing. We will cancel your data when they are no longer necessary or pertinent for the purposes for which they were collected.
Browsing-related information will be cancelled once the website connection ends and the statistics have been compiled.
The data processed for commercial purposes will be saved until erasure is requested. The mediums containing your consent to the processing of your data for these purposes such as electronic form sending logs will be saved throughout the duration of the processing and for the applicable prescription periods.
7. What are your rights?
You have the right to obtain confirmation as to whether or not we are processing your personal data and, in such case, access them. You may also request that your data be rectified when inaccurate or completed when incomplete as well as request the erasure thereof when the data are no longer necessary for the purpose for which they were collected, among other reasons.
Under certain circumstances, you may request the restricted processing of your data. In such case, we will only process the data affected to formulate, file or defend ourselves from complaints or in a view to protecting the rights of other people. In certain circumstances and for reasons related to your own particular situation, you may object to the processing of your data. In such case, we will stop processing the data except for legitimate reasons that prevail over your interests or rights and liberties, or to formulate, file or defend ourselves from complaints. Likewise and under certain conditions, you may request the portability of your data so that they may be transferred to another data controller.
You may revoke consent granted for certain purposes without affecting the lawfulness of the processing based on the consent prior to withdrawal and file a complaint with the Spanish Data Protection Agency.
To request no more processing for commercial purposes, you may send an email to the following address: email@example.com
To exercise your rights, you must send us a request accompanied by a copy of your national identity document or other valid document that identifies you by mail or email to the addresses indicated in the section entitled Who is the data controller responsible for your data?
You may obtain more information on your rights and how to exercise them at the Spanish Data Protection Agency website http://www.agpd.es.
Conditions of Reservation
Normally, on-line reservations are paid directly at the hotel.
Unless clearly indicated otherwise during the reservation process, the credit card, when requested, serves to guarantee your reservation, and no charge is made at the time of on-line reservation.
We protect the privacy of your personal data which we will not use if you indicate that you do not want it to be used.
Security of your transaction:
When a charge is made to your card (only indicated rates) at the time of on-line reservation, payment is made using a security protocol of the highest standards.
You will receive an e-mail confirming your reservation.
Cancelling your reservation:
If you wish to cancel your reservation, you can do so through the e-mail confirmation you will receive. Please review the cancellation policy when making your reservation in order to cancel your reservation at no cost.
Certain special rates and deals are subject to advance payment policies or non-refundable rates which may not be cancelled or changed.
For reservations over € 3000 we will charge 10% of the total in advance at any time.